Dar es Salaam. The Tanzania Electric Supply Company (TANESCO) has reaffirmed its status by winning the “Most Improved Organization” award in customer service from the Chartered Institute of Customer Management (CICM).
This award, presented during a ceremony held this past Friday in Dar es Salaam, highlights TANESCO’s commitment to enhancing its customer service, particularly through the integration of digital solutions that streamline processes and improve accessibility.
In her address, the company’s acting director of communications and customer service, Ms Irene Gowelle, underscored that this accolade represents a significant achievement for the organization.
She stated, “This award is a great honor for TANESCO; it motivates us to strive for even greater excellence. We will continue to innovate in providing top-notch services to our customers.”
This commitment to improvement is crucial for customers, as it not only enhances their overall experience but also builds trust and confidence in the organization.
For customers, the improvements in the customer service area mean faster response times, easier access to information and services, and a more user-friendly experience when interacting with TANESCO.
The integration of digital solutions has likely reduced bureaucratic delays, allowing customers to apply for services and resolve issues with greater efficiency.
This transformation indicates TANESCO’s recognition of the importance of customer feedback and its willingness to adapt to meet evolving needs.
Additionally, TANESCO’s Managing Director, Mr. Gissima Nyamo-Hanga, was honored with a special award for being a leader who drives positive changes in the public sector.
His recognition highlights the effectiveness of his management in implementing necessary improvements to meet customer expectations.
This leadership fosters a culture of responsiveness and accountability within the organization, further enhancing customer satisfaction.
The Tanzania Service Excellence Awards are presented annually to recognize organizations in both the public and private sectors that excel in customer service.
TANESCO’s recognition is a testament to how leveraging technology and innovative practices can significantly enhance customer experiences, strengthening the relationship between the organization and the community.
In recent years, TANESCO has made significant strides, including simplifying the electricity application process and improving service delivery.
For customers, these advancements translate to reduced wait times and a more streamlined experience.
This ongoing commitment to service excellence not only fulfills customer needs but also positions TANESCO as a forward-thinking organization in a competitive landscape.
Ultimately, these efforts contribute to higher customer loyalty and satisfaction, which are vital for TANESCO’s long-term success.
